Thank you for your feedback on adding additional information about free accounts.
We are pleased to hear from our Guests and welcome your comments regarding our products and services. We are continually balancing and updating the game as we strive to make Toontown a fun and safe place to play online.
We look forward to seeing you in Disney’s Toontown Online soon!
Disney’s Toontown Online Member Services
To reiterate my “Submission,” I would like to see that, in the Trial Version of the Disney Toontown Online game, any mission that culminates in a requirement of a paid subscription to complete the mission, that requirement be clearly documented at the start of the mission. Additionally, I would like to see documentation on your site that lets users know some missions may start in the Trial Version of the game, but end in the Paid Subsription version of the game. I have looked in depth at the current documentation on the site (much closer than that average adult would, I believe), and this differentiation is not made clear anywhere.
In addition, I would like specific acknowledgement of this Submission, and not a generic response. I feel that, thus far, WDIG has not clearly nor deliberately addressed the issue this email thread started from. It should be clear that you have already lost a customer – my son – due to the unclear nature of this game. As I have been posting our exchange on my blog (http://www.thunderstruck.com/) and via my Twitter account (GoNorthWest), I have been informed by other users of WDIG that they have experienced similar issues with Toontown. I feel strongly that our concerns should be concretely addressed.This post, as with the others, will be placed on my blog soon.
I appreciate you taking the time to work with me, as a representative of my 6 year old son, and am looking forward to a definitive resolution to this issue.