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Disney Response to my Response

Here’s Disney’s response to my response yesterday…as well as my response to them! I’ll give them props for trying to resolve this, but so far they haven’t told me anything that I didn’t figure out the hard way. I want them to show me where they have documented what they are telling me.

Dear Mark,

Thank you for your reply.

Free accounts are limited to working Toontasks in Toontown Central up to the final frame of your first chosen Gag Track Training. Once you have completed all of these tasks (including gag training, teleport access, etc.), it is required to purchase a subscription in order to complete your Gag Track Training and continue on to tasks offered for Donald’s Dock.

We are very sorry that this information was not made clearer to your previously and hope to see you return to Disney’s Toontown Online in the future!

Thank You,

Nicole
Disney’s Toontown Online Member Services

And this is what I sent them back:

Hi Nicole,

Unfortunately, we had to figure that out the hard way. Is this documented clearly anywhere? If so, could you point me to that reference?

Thanks,

Mark

I suspect Disney feels I’m being overly difficult about this, but all I’m looking for is total disclosure about the nature of their game. If they’ve documented the restrictions that I’m now finding out about, then it’s on me for not having read the documentation before letting my son get involved. However, I would bet money that >90% of the people who sign up for the free trial don’t read any documentation at all, and many of their kids have experienced the same disappointment. I’ve been very impressed with Disney customer service, and the quality of the Disney experience at their theme park, I’d just like to see this carry over online.

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  1. February 24th, 2009 at 11:37 | #1

    Seems like they should just say sorry and give you something FREE!

  2. GoNorthWest
    February 24th, 2009 at 12:08 | #2

    I just want them to make their rules clear to everybody who participates! And, a refund of my kid’s subscription would be nice as well.

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